Refund and Returns Policy

Effective Date: 18/11/2024

We strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our policy below for details on refunds, returns, and exchanges.

1. Returns

We accept returns on eligible products within 14 days of purchase. To qualify for a return:

• The product must be unused, in its original packaging, and in the same condition as when it was received.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.
• Certain items, such as [insert non-returnable items, e.g., clearance items, opened products, or custom-made items], are non-returnable.

To initiate a return, please contact our customer service team at contact page.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days and issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

3. Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost.

4. Sale Items

Only regular-priced items are eligible for refunds. Sale or clearance items are non-refundable unless defective or damaged upon arrival.

5. Cancellations

Orders may be canceled for a full refund if requested before the item has been shipped. Once shipped, our return policy applies.

6. Shipping for Returns

• Customers are responsible for covering the cost of return shipping unless the item is defective or we made an error.
• We recommend using a trackable shipping service or purchasing shipping insurance for valuable returns, as we cannot guarantee receipt of your returned item.

7. Contact Us

If you have questions or concerns about our Refund and Returns Policy, please contact us here.